Your information

Privacy policy

This notice explains how SOBAE collects, uses and protects personal information when you browse our website, contact us or place an order.

Who is responsible for your information

Data controller: [insert legal entity name]
Registered or trading address: [insert postal address]
Privacy contact: asksobae@sobaecosmetics.com

Information we collect

• Contact and account information, such as your name, email address, telephone number and account login details.
• Order and delivery information, including billing and shipping addresses, purchased products, order history and returns.
• Payment-related information handled by our payment providers. We do not normally receive or store your full card number.
• Messages, customer-support requests, reviews, survey answers and marketing preferences.
• Technical and usage information, such as IP address, browser, device, pages viewed, referral source and cookie identifiers.

How and why we use information

• To process orders, take payment, arrange delivery, manage returns and provide customer service.
• To create and secure customer accounts and prevent fraud or misuse.
• To operate, troubleshoot, measure and improve the website and customer experience.
• To meet legal, tax, accounting and regulatory obligations.
• To send marketing communications where you have consented, or where another lawful basis applies, and to respect your opt-out choices.

Depending on the activity, our lawful basis may be performance of a contract, compliance with a legal obligation, our legitimate interests or your consent. [Confirm and document the lawful basis used for each processing activity before publication.]

Who receives information

We use trusted providers to help run the store, host the website, process payments, deliver orders, provide security, analyse performance and send communications. They may process personal information only for the agreed services and subject to appropriate safeguards.

[List and verify the live providers, including hosting, WooCommerce services, payment provider, email platform, analytics, security, fulfilment and delivery providers.]

Cookies and similar technologies

Our website uses essential technologies needed for core functions such as the basket, checkout, account security and preferences. With your permission, it may also use analytics or marketing technologies. You can manage non-essential choices through the website’s consent controls.

[Complete a cookie audit and link to the final cookie settings or cookie notice before publication.]

International transfers

Some providers may process information outside the United Kingdom. Where this happens, we use an appropriate legal safeguard for the transfer. [Identify actual transfer destinations and safeguards before publication.]

How long we keep information

We keep personal information only for as long as needed for the purposes described, including customer service, legal, tax, accounting, fraud-prevention and dispute requirements. [Insert the approved retention periods or criteria for each data category.]

Your rights

Depending on the circumstances, UK data-protection law may give you rights to access, correct, erase or restrict your information, object to certain uses, receive portable information and withdraw consent. You can also opt out of marketing at any time.

To exercise a right, email asksobae@sobaecosmetics.com. You also have the right to complain to the UK Information Commissioner’s Office at ico.org.uk.

Children

Our store is not directed at children, and we do not knowingly collect children’s personal information. [Confirm the intended minimum customer age and any applicable controls.]

Changes to this notice

We may update this notice when our services or legal obligations change. The current version and review date will be published on this page.